We want you to be 100% satisfied with your purchase, however if you want to return or replace your order, we have options for you.
Items purchased with payment plans via our partners (Sezzle, Partial.ly) will not be eligible for returns.
** Please Note: Mi Padrino will not include any processing fees issued by third party payment processors (i.e. Stripe) in your return/refund. If your order or item qualifies for a return, we will refund your total amount via a Mi Padrino gift card, minus any shipping fees and processing fees (2.9% + .30 per transaction). If you have any questions, please reach out to hello@mipadrino.com.
Dresses
To return a dress purchased from Mi Padrino, please email hello@mipadrino.com within 3 days of the delivery of your dress, with your order number and reason for return. We will send you a Return Authorization Number, as well as a pre-paid shipping label for your return. Returns must be postmarked within 3 days of receipt of this pre-paid label (sent via email). Any returns after this period will not be accepted.
Once we receive the unworn dress in its original packaging, we will send you a Mi Padrino e-gift card for your purchase price, less a 20% restocking fee (and less any promotions or gift card amounts issued with purchase). This gift card can be used for any products on mipadrino.com/shop/, such as another dress to replace your original purchase.
In order to be eligible for a return/exchange, the dress must be UNWORN and in its original packaging and condition, including all tags, sleeves, accessories, etc. If items have signs of use or wear, the item will be returned to the customer at the customer’s expense, and refund will not be given. Once a dress has been altered in any way, it is no longer eligible for return.
Returns must be postmarked within 3 days of receipt.
All out-of-stock dress orders cannot be cancelled, returned, or replaced.
Dresses purchased with payment plans via our partner Sezzle will not be eligible for returns.
Personalized Items
All personalized items are not eligible for return. This includes quinceañera packages, flower crowns, customized jewelry and rosaries, sashes, customized robes, invitations, favors, guest frames, and anything that has been altered from its original state. Perishable items, gift cards, redeemed experiences, monogrammed items, and custom-ordered items are final sale and not eligible for return.
Other Items
We offers returns within 10 days of delivery for most items sold on Mi Padrino. Items must be unused and in the original packaging. If you are unsure about whether your item is eligible for return, you can check with us by emailing hello@mipadrino.com. Once a return has been authorized and received, we will refund your original form of payment. Your refund will be issued once your return has been processed.
Affiliate Items
Please note that items purchased from other websites (via any links that bring you to another site) are subject to the return policy of the store from which they were purchased. This includes items from Etsy, Amazon, Dollar Tree, and any items purchased through a different place besides Mi Padrino’s check out page.
Split Payments
Items paid for via split payments will not be eligible for return. Discounts, coupons, and special offers may not be used with split payment plans.
Starting a Return
If you would like to return an order you have received, please email us with your order number, item returning, and reason for return, at hello@mipadrino.com so we can provide you with a return authorization. You will be responsible for the return shipping charges. We recommend purchasing tracking information and insurance in the case that your item is lost or damaged in shipment. We cannot be responsible for any items damaged in shipment.
