We want you to be 100% satisfied with your purchase, however if you want to return or replace your order, we have options for you.
Items purchased with payment plans via our partners (Sezzle, Partial.ly) will not be eligible for returns.
** Please Note: Mi Padrino will not include any processing fees issued by third party payment processors (i.e. Stripe) in your return/refund. If your order or item qualifies for a return, we will refund your total amount via a Mi Padrino gift card, minus any shipping fees and processing fees (2.9% + .30 per transaction). If you have any questions, please reach out to firstname.lastname@example.org.
To return a dress purchased from Mi Padrino, please email email@example.com within 3 days of the delivery of your dress, with your order number and reason for return. We will send you a Return Authorization Number, as well as a pre-paid shipping label for your return. Returns must be postmarked within 3 days of receipt of this pre-paid label (sent via email). Any returns after this period will not be accepted.
Once we receive the unworn dress in its original packaging, we will send you a Mi Padrino e-gift card for your purchase price, less a 20% restocking fee (and less any promotions or gift card amounts issued with purchase). This gift card can be used for any products on mipadrino.com/shop/, such as another dress to replace your original purchase.
In order to be eligible for a return/exchange, the dress must be UNWORN and in its original packaging and condition, including all tags, sleeves, accessories, etc. If items have signs of use or wear, the item will be returned to the customer at the customer’s expense, and refund will not be given. Once a dress has been altered in any way, it is no longer eligible for return.
Returns must be postmarked within 3 days of receipt.
All out-of-stock dress orders cannot be cancelled, returned, or replaced.
Dresses purchased with payment plans via our partner Sezzle will not be eligible for returns.
All personalized items are not eligible for return. This includes quinceañera packages, flower crowns, customized jewelry and rosaries, sashes, customized robes, invitations, favors, guest frames, and anything that has been altered from its original state. Perishable items, gift cards, redeemed experiences, monogrammed items, and custom-ordered items are final sale and not eligible for return.
We offers returns within 10 days of delivery for most items sold on Mi Padrino. Items must be unused and in the original packaging. If you are unsure about whether your item is eligible for return, you can check with us by emailing firstname.lastname@example.org. Once a return has been authorized and received, we will refund your original form of payment. Your refund will be issued once your return has been processed.
Please note that items purchased from other websites (via any links that bring you to another site) are subject to the return policy of the store from which they were purchased. This includes items from Etsy, Amazon, Dollar Tree, and any items purchased through a different place besides Mi Padrino’s check out page.
Items paid for via split payments will not be eligible for return. Discounts, coupons, and special offers may not be used with split payment plans.
Starting a Return
If you would like to return an order you have received, please email us with your order number, item returning, and reason for return, at email@example.com so we can provide you with a return authorization. You will be responsible for the return shipping charges. We recommend purchasing tracking information and insurance in the case that your item is lost or damaged in shipment. We cannot be responsible for any items damaged in shipment.
We want to ensure that you have the best experience when ordering from the Mi Padrino shop! If you’re not sure how soon you can expect your shipment, please refer to the estimates below. Orders are fulfilled Monday through Friday, so if you purchase on a weekend, your order will be processed the following business day (excludes all US holidays). All times are estimated. Please contact us if you have any questions about a specific order. You can call our office M-F 9-5 EST at 1 (800) 711-6968, or Whats App us at 1 (800) 711-6968.
Please find estimated shipping times below for products on Mi Padrino’s shop:
If the dress is in stock, it can take 2-3 weeks to arrive to you from order date. Please call us to verify stock status if your event is within the 6 month mark.
If the dress is not in stock, it will take 3-6 months to ship to you from our office in the US. Keep in mind you will want to leave some time for alterations and fittings.
RUSH SHIPPING: Not all dresses can be rushed, please give us a call before placing your order to guarantee delivery when you need it. We can rush some orders for a fee of $250, but this is also only during certain times of the year. In peak months, production cannot be rushed due to an influx of orders. Before placing your order, please give us a call if you need your order rushed to ensure that we can get it to you in time for your event.
Invitations vary in shipping times but can generally be expected within 3-4 weeks of order. Shipping times also depend on how quickly the proof is approved, as the order cannot begin processing until the proof has been approved. Shipping times also vary by season; during peak season orders cannot be rushed due to an influx of orders.
If invitation colors are customized (for an additional fee on the invitation color drop-down menu) these will take an additional week to produce.
We suggest placing the order for your invitations 5-6 weeks before you require them. Please remember that assembly is also required, so leave some time to put them together and in envelopes as well.
IF YOUR ORDER NEEDS TO BE RUSHED, please let us know as soon as possible so we can rush the order. This is free of charge but does not guarantee your order will arrive before 3-4 weeks. It simply means we will prioritize your order as much as possible. Most rushed orders can be received in 2 weeks, but again this cannot be guaranteed.
Mi Padrino’s Ultimate Quinceañera Planning Guide will ship within 1-2 business days and arrive to you in 2-8 business days. If you need your planning guide faster please choose Urgent or Rush shipping. Estimated processing times are as follows:
Regular: The book will be shipped to you via USPS regular media mail.
Urgent: The book will be shipped to you via USPS 2 Day Priority.
Rush: The book will be shipped to you via USPS overnight shipping.
Satin Robes generally ship within 1-5 business days, including customization. Orders in peak seasons may take up to 10 business days to ship.
Cotton Robes generally ship within 10 business days, including customization. These robes can be rushed for an additional charge. With rush shipping the estimated processing time is about 5 business days, and shipments are sent via UPS 2-Day Air.
Guest books generally ship within 5-10 business days.
Personalized guest book frames generally ship within 10 business days, but can take longer depending on peak seasons. Please call us if you need your guest frame faster, and we will get you an estimated shipping price and delivery date.
Decorative items and centerpieces generally ship within 2-10 business days as long as the items are in stock. Many items ship the next business day. Please call us before placing your order if you need it quickly, and we can provide you with an estimated shipping price and delivery date.
Favors generally ship within 2-10 business days, including personalized favors/gifts. Some items can be rushed. Please call us if you need your order faster, and we will provide you with an estimated shipping price and delivery date.
Gloves are handmade and ship from outside of the US. They generally ship within 1-2 weeks and take a total of 3-4 weeks to arrive to you. Please call us if you need an order faster and we will provide you with an estimated shipping price and delivery date.
If you need assistance, please give us a call or WhatsApp at 1 (800) 711-6968 M-F 9a-5p (EST)
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