Note: These invites come un-assembled. You will need to put them together and in envelopes.
Format: Pocket & Wrap
Design & Style: Laser Cut
Pocket Dimensions: 127 x 178 mm / 5 x 7 inch (w x h)(No.178 Metallic Gold pictured)
Insert Cards Dimensions: 120 x 170 mm / 4 3/4 x 6 3/5 inch (w x h)
Envelope: Ivory Shimmer (No. 010)
1. What shipping methods do you use?
We ship all items by UPS/FedEx/DHL International Express to customers all over the world. Note: UPS/FedEx/DHL DO NOT deliver on weekends or national holidays.
2. How much does shipping cost?
Shipping is free of charge to United States, and Canada. We can ship to other countries as well, such as Australia, New Zealand, UK, Ireland, France, Germany, etc. If you are from another country outside of the countries shown on our website, then simply contact our customer service team before placing the order and we will be able to quote you a price.
3. Can you ship to a P.O. BOX address?
Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.
4. Do I need to sign my order?
FedEx and DHL couriers both require a signature, therefore please ensure someone is available to sign for the package.
5. How can I track my order after it has been shipped out?
After we ship the order out, we will email you a tracking number, which allows you to follow up directly on the chosen couriers’ website.
6. How long will it take for me to receive my order?
Once you have placed an order, we will email you proofs within 3 business days. After you have confirmed, you will receive your order within 10-20 working days (2-4 weeks). In order to ensure that your items arrive in time, please use the following calculation to determine the estimated date you’ll receive your order: (Processing Time) + (Shipping Time) = Estimated Delivery Time.
Return & Cancellation Policy
1. Can I cancel the order after it reaches you?
Please contact us immediately if you dislike our e-proofs or the quality of our service BEFORE we process your order, then you will be able to cancel your order and receive a refund. However, due to the fact that our designers have spent time on the design of your order, $30 will be deducted as a design fee when we provide you the refund.
Custom products such as Custom Size Paper & Printed items cannot be canceled or returned if they have already been made. Orders are often being assembled within 1 hour of the order placement.
2. What is your return policy?
Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below.
Returns may be considered under the following conditions only:
• All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
• You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
• Merchandise must be in ‘good as new’ condition, you can open them, but please be careful not to damage or mark the products.
• No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
• Buyer shall be responsible for shipping costs for the return.
• Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!