Thank you for considering us for your event’s photography and video. We are available and our pkg’s start at $495. Portraits from $200. Please visit www.kirkmcgee.com for details and savings! Kirk
Affordable Photography by Kirk McGee Studios
Pasadena, TX 77503888-547-5624
Unprofessional and Incompetent
Sorriest excuse for a wedding vendor. I hired this company for photo and video services for my wedding back in May 2019. Everything seemed fine and Manny and Samantha were nice on the day of and seemed like they knew what they were doing. It wasn’t until months had passed when I received the video edits and realized that this was a huge mistake to hire them. Manny failed to include basic things that a wedding video should have such as having the bridal party announced as they walked into the reception hall. You can hear all audio and everyone speaking as the ceremony started and everyone was walking down the aisle. Manny failed to dub over the unnecessary audio when giving me the edited version aside from so many other details that any experienced videographer would include. That wasn’t even the real problem here. Manny was very unresponsive and would take weeks and sometimes months to even respond to my texts or emails. Kirk, who is supposed to be the owner of this company, had such an attitude and couldn’t even compel his employee to do his job even after having been paid. Kirk kept telling me that his hands are tied and that he could not make Manny do his job or to respond back to me. Kirk is unable to effectively run a company. He is rude and vindictive. He suggested I contact Manny’s current employer to inform him or her of Manny’s behavior. That was a ridiculous suggestion and I would never stoop that low like Kirk indicated he would in the same situation. He is extremely condescending and tries to make you feel beneath him. The last time Manny finally got back to me he informed me that he cannot find the last version of the video he edited and did not have it to send to me. Therefore, almost one year later, I still don’t have the latest edits made to my video because Manny lost the video. The link sent to me was corrupt and does not open properly. I was already weary of the video always being sent via a Google link and he would not even provide an alternative method of sending it to me. How is it possible that the videographer who was trusted to complete this job loses all the edits he did and cannot send me my wedding video I paid so much money for? How is it that the OWNER of the company cannot hire professionals or compel them to do their jobs? I guess Kirk being unprofessional, incompetent and condescending compels him to hire employees that are just as incompetent as he is. Customer service is just as horrendous as everyone else I’ve dealt with. I was talked over loudly and I was hung up on after being told that I can either sue Manny or have someone else edit the video. You might get someone who does a subpar job with your event needs but if you have any questions or concerns don’t expect them to be addressed or taken care of satisfactorily. Do yourself a favor and spend the extra money to hire a company who actually cares about their reputation enough to do a decent job and treat you fairly by listening to your needs instead of berating you and deflecting the situation. Do not hire this company to capture your event.