Frequently Asked Questions

Mi Padrino® is the all-in-one Hispanic event planning and funding platform. Share information about your quince, wedding, baby shower or tres años, online for free. Let your padrinos and family share in your joyous moments no matter where they are in the world. Sign up and create your free event page at app.mipadrino.com/sign-up/ and once you create your event, you can add padrinos, find vendors, check off to-dos from your checklist, and more!

Check out our About Us page to learn more.

Yes absolutely! Mi Padrino® has created an easy way for your beneficiary to securely access the funds you have raised. Please note, you will not be able to enter their check or bank information during the withdrawal process, they will need to do this themselves.

Anyone can create a free event page on Mi Padrino®! When you sign up, a bank account is required in order to receive funds through the site from your padrinos.

When you create an account with Mi Padrino®, you can also connect your bank account to receive payments online from your padrinos. This is easily done from your account dashboard, just login to the app and see the steps below to get started. Stripe is our third party processing company that will link your bank account to your Mi Padrino® account. Once you answer a couple questions, you can connect your preferred method of payouts, and you will be all set to go. We will never have access to your bank account, and we will never charge you anything!

To set up your bank account: just click the Settings button (top right of your screen, or a little gear icon on a phone) and then click “Bank Information” next to “Account Details”. Add in the information it asks for, and follow the steps in that window to complete your registration. It may ask for additional information, but should update within about 5 minutes and tell you what is needed.
To set up your padrino payments: From the app, you can see your event details, find your checklist with items to-do, or click on Budget to start adding items to your budget. Click “Add Shop Item” or “Add Suggested Item”. Then you can click “Show on event page for padrinos” in the item details, and then padrinos can contribute to your page! The money will go right into your bank account that you have chosen.

NOTICE: Before 1/15/2020, accounts use Wepay to process payments. If you have any questions about Wepay, or switching over to our updated payment system, just let us know by sending us an email at [email protected], or by calling/What’s Apping us at 1 (800) 711-6968.

You can create an account for any type of event. The common choices are Quinceañeras, Weddings, Baby Showers and Tres Años. If your event type is not listed, you can choose OTHER.

It is free to create and share your online event page, use all our resources, contact vendors, and more! There is a small processing fee charged by the credit card processor that will be deducted from any padrino payments you accept through the platform, only if you want to do this! This fee is paid directly to the credit card processor, Stripe. Please visit our Pricing and Fees page for more information about this.

Mi Padrino is an all in one place for you to plan traditional events like quinceañeras, bodas, tres años, y mas. We are the only free event planning and fundraising site that integrates a custom event page with a registry of items. Our platform also allows you to share it with the world and receive funds almost immediately.

Check your email because you will need to verify your email account before you login the first time. If you’re having issues with your password, simply click “forgot password” and you will get an email that has instructions on how to change it.

Mi Padrino® uses the very best secure payment encryption technology, backed by Stripe. Not only are your padrino’s payments safe, your money is too. To learn more about how we process payments, or if you have specific questions about a pending payment, just email us at [email protected] or call/What’s App us at 1 (800) 711-6968.

While this is no guarantee, most gifts on Mi Padrino® are simply considered to be “personal gifts” which are not taxed as income in the US. Additionally, only gifts made to a legally registered non-profit or charity may be considered eligible for donors to claim as a tax deduction. But as long as any individual padrino doesn’t give over $10,000 per one item, you should be fine.

Yes! The mobile version of your Mi Padrino event page will load for those visiting your page from their phones. Your page still looks great and it’s very easy for padrinos to complete their donations from their mobile device.

No, never. Other sites charge, but we would never do that. Padrinos are charged only the amount they choose to pay for any given item… that’s it.

This is no problem. Reaching your goal is not required. Any donations made to your account will go right into your chosen bank account, and you can use these funds as you see fit.

As padrinos pay for items, their money is deposited in your account through Stripe. This will only take 2-3 business days to deposit. If your money has not been deposited into your chosen bank account, don’t worry! Just give us a call/What’s App us at 1 (800) 711-6968 and we will find out what went wrong and get it fixed for you!

Your event will be supported by the people in your life. This includes friends, family members, loved ones, coworkers, classmates and teammates. Only after your event receives the support of the people you personally know can it begin to attract the support of others. So share away. It’s like snowball rolling down a hill— slow at first, but once it starts it will get really big, really fast.

You can post as much or as little information as you want about you and your event. You can use your page to create anticipation and hype, or choose to keep details under wraps. Anyone with the link to your event can view it, so if you don’t want people knowing about your event details, be cautious about who you send the link to!

You’ll get an email each time an item is paid for on your Mi Padrino® event page.

Sharing your event page with friends and family is a part of what makes Mi Padrino® work. Not only will the people in your life cover many items for your dream party, but they will also help spread the word to their friends/family as well. Even if they are not able to help out monetarily, they can spread the word for your joyous day.

Yes! Once an item has been paid for, however, it can not be edited.

Yes! They can ask questions, post comments and updates, and messages to the host!

People get busy and forget! It’s up to you remind them. Don’t stop sharing your page! Generate interest by commenting, updating and sharing your page. Check out this video for some tips on using Mi Padrino to talk to your padrinos.

Payments can be sent from any country as long as a credit or debit card is used. However, we are currently only processing event page payments from accounts in the U.S. If you live outside the U.S. you may reach out to a family member or friend in the U.S. to post an event page on your behalf – but that is completely up to you and at your risk. The recipient of any funds from Mi Padrino must have a U.S. based bank account for funds to be accepted.

We currently only offer the capability to exchange money in USD $.

Yes, Mi Padrino® accepts credit and debit cards from all over the world, as long as the recipient’s bank account is in the U.S.

Yes! We offer all of our website and email content in both English and Spanish. You can send your family links to their preferred version.

Return Policy:

Please Note: Mi Padrino will not include any processing fees issued by third party payment processors (i.e. Stripe) in your return/refund. If your order or item qualifies for a return, we will refund your total amount via a Mi Padrino gift card, minus any shipping fees and processing fees (2.9% + .30 per transaction).

We offer returns within 10 days of delivery for some items sold on Mi Padrino®. Items must be unused and in the original packaging. Perishable items, gift cards, redeemed experiences, monogrammed items, and custom-ordered items are final sale and not eligible for return. All dresses purchased from Mi Padrino are custom-made and non-returnable.

If you are unsure about whether your item is eligible for return, you can check with us by emailing [email protected]. Please note that items purchased from other websites (via our affiliate or partner links) are subject to the return policy of the store from which they were purchased.

If you are returning an item, we will refund your original form of payment. Your refund will be issued once your return has been processed.

Starting a Return:

If you would like to return an order you have received, please email us with your order number, at [email protected] so we can provide you with a return authorization. You will be responsible for the return shipping charges. We recommend purchasing tracking information and insurance in the case that your item is lost or damaged in shipment. If we do not receive a Return Authorization, we will not be able to refund your purchase.

Certain items on the Mi Padrino® shop are sold through our partners, which means clicking through to buy something will lead you to their website shop. We only offer items from sellers we trust, but you should still exercise caution when making any purchases, as we cannot be held responsible for any issues that arise with such purchases.

The $50 off promotion only applies to certain items listed in the shop, and certain coupons are only good for orders over $100. If you have any questions about this, please refer to our Coupon Terms & Conditions, here.

If you have any specific questions, you can also email us at [email protected].

Make sure you check your spam folder and save [email protected] in your contacts so future emails do not go to spam. If you still don’t see it, please email us with your purchase information and we will look into it, and update you as quickly as possible!

Yes you can! We partner with Sezzle to make multiple payments possible! You can use Sezzle for any order total over $50 and under $2,500, splitting them into four 25% payments.

When choosing Sezzle as your payment option at checkout, you will be redirected to Sezzle’s secure website and will be asked to create an account to complete your order.

Sezzle will charge you 25% of your order total up front, then bill you every two weeks for the next six weeks until the full order is completed.

Sezzle doesn’t guarantee that they’ll approve larger order amounts.

For more information, please read Sezzle FAQs.

On the vendor homepage, you can type in your location and find vendors within a certain mile radius. You can search for your area using the Google Map. Local vendors are listed based on vendor type and location. If you can’t find a vendor, send us an email at [email protected] and we will help you find some!

On the vendor homepage, you can type in your location and find vendors within a certain mile radius. You can use the Google Map to find your city as well.

You can contact a vendor directly with the contact information they provide. If your complaint can’t be resolved fairly, feel free to leave the vendor an honest review.

Go to the vendor’s listing and scroll down to the Leave A Review section of the page. Then leave your comment, rating, name, and email (only your name will show to the public) to leave a review.

In order to keep this process be as honest as possible, we require a name and email in order to leave a review and comment.

Please contact [email protected] with information regarding the listing and review left and we will remove/edit it for you as necessary.

Reviews and comments are posted after a Mi Padrino® administrator approves them.